HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Troubleshooting
49
Troubleshooting
Task Results error
Description: When viewing the task results, the following message is displayed in the HP SIM Stdout
window:
No operation specified (insert or update)
Action:
• Verify that the hpsimsde.exe option is specified correctly (-i or –u).
• Verify that there is not a space after the option (-i or –u) in the custom tool definition in HP SIM.
ACES_InsightManager XML import error
Description: The ACES_InsightManager XML file does not import successfully. An error message similar
to the following may be displayed.
‘C:\temp\ACES_InsightManager.xml': Invalid ACES Xml file (Wrong version tag,
the current system version is '4.5.0588.1004 (SP10)' while the file has
version '4.5.0588.1405 (SP14)')
Action: Verify that the correct service pack for Service Desk is installed.
Incorrect path to sd_event.exe
Description: The path to sd_event.exe is not correct when launching a custom tool or custom
command.
Action:
• Verify that the SD_EVENTHOME environment variable is set correctly.
• Add the SD_EVENTHOME environment variable to the custom tool or custom command definition.
For example, “C:\Program Files\Hewlett-Packard\OpenView\service desk
4.5\event\.”