HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

WEBES or OSEM, and instructions will be provided on the version to select. The zip file contains the .mib
and .cfg files, and a readme file.
There are currently two versions of the MIB, which are based on the version of HP SIM being used, and the
service trap type being sent by WEBES or OSEM; there are currently three types or revisions of the service
trap. A new type of notification known as type 4 is done through SOAP, but does not require the MIB. See
the table under “Service trap notification details” for a list of differences between the service event notification
types.
Although the new version of the Service MIB recognizes all three service event trap types, it does not work
properly if compiled or updated into HP SIM 5.0 with SP5.
To update the new service MIB with HP SIM, perform the following procedure on the system running HP SIM:
1. Open an MS-DOS window or UNIX shell.
2. Change to the directory containing the MIBs.
• For Windows:
c:\program files\hp\systems insight manager\mibs
• For Linux:
/opt/mx/mibs
3. Copy the new cpqservice.mib and cpqservice.cfg files to the mibs directory.
4. Run mxmib -a cpqservice.cfg to update the new service MIB.
To configure the service trap type to send, for OSEM, go to Settings: Internal and set the HP Systems
Insight Manager trap revision field to the desired type. For WEBES, after the command desta snmp
on is entered, you must select the desired type when prompted by the question: Which revision of
the service trap should be sent (Type 2 or 3)[2]:.
If you are using HP SIM 5.1, Remote Support Pack A.05.00, and OSEM 1.4.1, duplicate service events
might be occur since service traps and SOAP events will both be sent. You can configure HP SIM to display
or sort based on the service trap type, or you can de-register the service MIB so that only SOAP events are
used.
Service trap notification details
To view details about the service notification from the event table view page, select the A Service Incident
has been reported option you are interested in under Event Type in the table, to view the service event
itself.
Refer to the following table for differences between the four service event types as well as compatibility with
HP SIM, WEBES, OSEM, and Remote Support Pack. The last row shows the varbinds supported in the event.
Each varbind is capable of storing 256 bytes of information. The description of each varbind for all three
trap types can be found by perusing the latest Service MIB. As can be seen from the table, Type 3 provides
the most information and uses the maximum number of varbinds supported by HP SIM per trap, for a total
of 22 varbinds. HP SIM 5.0 with SP3 also provides formatting enhancements such as the ability to concatenate
multiple varbinds into one field (for example, the Recommended Action 1 through 3 fields now shows up as
one Recommended Action field).
The service trap consists of several types of information:
• Basic trap information, such as event identification, status, and description.
• Source information identifying the attributes of the failing system and time of error.
• Severity provided in Type 3 to indicate the severity level based on the event type.
• URL link to WEBES or OSEM event analysis, which opens the WEBES or OSEM Event Viewer, providing
detailed analysis and troubleshooting information specific to the event.
• URL link to the Remote Support Pack software and case status for the particular event. If you are running
version A.05.00 of the Remote Support Pack, this will link to a new Properties page.
562 Administering systems and events