User Manual

6 Troubleshooting and FAQ
This section contains some of the most frequently asked questions and answers along with ref-
erences to Knowledge Base articles for additional details. In order to find an article, please vis-
it the Native Instruments website, navigate to the Knowledge Base in the Support section and
enter the article number in the search field.
6.1 Installation Folder Not Found by an Update Installer
If you have manually moved the location of a Native Instruments application on your hard
drive, the installer, upon attempting to run an update, will display an error message and abort
the installation. You can correct the application path in Service Center from the Overview tab.
If an application cannot be found, a Locate button will appear on this tab. Click this button
and browse to the actual location of the application.
6.2 User Account Control and Internet Security
User Account Control (UAC) and any installed Internet security or anti virus software should
temporarily be disabled for installing the TRAKTOR software, as they may interfere with the in-
stallation. If you are concerned about the safety of your files, disconnect your computer from
the network during installation.
To open the UAC configuration options in Windows 7 or Vista:
1. Click on the Start button from the task bar, then enter UAC in the search field and press
[Enter]. Disable the check box for User Account Control in Windows Vista, or set the UAC
slider all the way to the bottom in Windows 7.
2. Check the Internet security or anti virus software's documentation for instructions on how
to temporarily disable their protection services.
3. Once the installation is complete, make sure to re-enable User Account Control and your
Internet security / anti virus software.
Troubleshooting and FAQ
Installation Folder Not Found by an Update Installer
TRAKTOR KONTROL Z2 - Setup Guide - 57