User Guide

Troubleshooting Novell Licensing Services 31
Novell Licensing Services Administration Guide
103-000138-001
August 30, 2001
Novell Confidential
Manual 99a38 July 17, 2001
4 Troubleshooting Novell Licensing
Services
This chapter contains tips, information about system messages and error
codes, and a list of Technical Information Documents.
 “Tips” on page 31
 “Error Codes and System Messages” on page 33
 “TIDs” on page 34
Tips
Unable to get a server base license
Problem: The server console displays “Unable to get a Server Base license.”
Action: Delete and reinstall the license certificate. If you use iManage, you
must manually make a server assignment during the installation of the licenses
certificate. (If you are an MLA account, do not make a server assignment.)
No access to license units
If License Service Provider objects are not well placed in the eDirectory
TM
tree. Some NLS clients might not have access to licensing services
Place license certificates as close as practical to the actual users but high
enough in the eDirectory tree so that everyone who needs to access them can
do so.
Consider the following guidelines: