Server User Manual

Memory Dump Procedures 6-5

1 Reset the server by pressing the reset switch on the front panel.

2 If resetting the server does not resolve the problem, check the cable,

transceiver, and any other devices associated with connecting the

Ethernet interface to the network.

Replace any faulty component.

3 If the problem persists, contact your network supplier.

Memory Dump

Procedures

If the communications server fails during operation, you can write the

contents of the server’s CPU registers and RAM to an RBCS or

TFTP/FTP server, or to diskettes. This procedure is called a memory

dump.

The memory dump procedure depends on the communications server’s

configuration. For example, if Auto-Reboot in the firmware

configuration is set for “Upload then reboot,” the memory dump to the

network is automatic. If Auto-Reboot is set to “Boot monitor,” the

communications server enters monitor mode and waits for commands.

You must attach a terminal to the console port and enter the upload

command

to dump memory to the network, or

to dump it to

diskettes. If Auto-Reboot is set to “Reboot,” no memory dump is

performed, and the contents of memory are overwritten.

A communications server crash is also reported in the audit trail.

Technical support staff can use audit trail and memory dump

information to diagnose the cause of the crash.

Dumping Memory to

an RBCS Server

To write a memory dump to the RBCS server, you must set the boot

protocol to TFTP and establish a safepath on the RBCS server. The

default safepath is to the data/DUMP directory. If this directory is not

already present on the RBCS server, you must create it for the memory

dump. If you specify a different path for the TFTP Upload Path

parameter, the memory dump uses that path. For more information on

the RBCS safepath function, refer to the

Remote Boot and Configuration

Services User’s Guide

or release notes. For information about the TFTP

Upload Path parameter, refer to Table 4-3 on page 4-11.

CS2500BookFile : Troubleshooting Page 5 Thursday, December 11, 1997 10:44 AM