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Getting Help from Canon Email Tech Support — www.canontechsupport.com Toll-Free Live Tech Support — (1-800-828-4040) under warranty This option provides live telephone technical support, free of service charges, Monday-Friday (excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). Help Us Help You Better User’s Guide Before you contact Canon, please record the following information.
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Model Name K10334 (JX210P) About Consumables Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped. International ENERGY STAR® Program As an ENERGY STAR Partner, Canon Inc. has determined that this product meets the ENERGY STAR guidelines for efficiency. Depending on your application program, operations may differ. For details, refer to the instruction manual of your application.
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Introduction Useful Information z Replacing a FINE Cartridge When the ink in the FINE Cartridge starts to run out, the machine will switch to memory reception of faxes. See “Printing a Document in Memory” on page 39 See “Replacing a FINE Cartridge” on page 52 See “Aligning the FINE Cartridge” on page 55 z One-touch and Coded Dial Numbers You can register One-touch and Coded Dial numbers in your fax machine to make sending faxes easier and faster.
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Reading the Documentation This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your fax. Please read the list below to become familiar with the symbols, terms, and abbreviations used in this guide. Warning Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings.
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Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning z This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor. z You may cause an electric shock, fire, or damage the machine if you ignore any of these safety precautions.
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Caution You may cause injury or damage the machine if you ignore any of these safety precautions. Choosing a location Do not install the machine in a location that is unstable or subject to excessive vibration. Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
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How to Use the Documentation Provided Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. User’s Guide (This guide) Read this guide when starting to use the machine. After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine.
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3 Prepare the FINE Cartridge. Caution z Do not touch internal parts other than the Holder. z Do not drop or shake FINE Cartridge as this may cause the ink to leak out and stain your clothes and hands. Important z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine may not print out properly if you touch it. z Do not reattach the protective tape once it has been removed.
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Selecting the Language for the LCD If an unintended language is displayed on the LCD, change it into your desired language following the procedure below. 1 2 3 4 Press [Menu]. Press [}] once, then press [Start/Copy]. Press [}] five times, then press [Start/Copy]. Press [}] twice, then press [Start/Copy]. The currently selected language name is displayed in the language itself. 5 Press [}] once, then press [Start/Copy].
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Installing the Printer Driver Important The machine is not compatible with Macintosh computers. Notes on the Installation Process z Quit all running applications before installation. z Log into a user account with the administrator privilege. z Do not switch users during the installation process. z If the Found New Hardware or Found New Hardware Wizard screen appears automatically, remove the USB cable connected to your computer.
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Before Using Your Machine Main Components and Their Functions (1) (2) (3) (4) (5) (6) (7) (8) (9) (11) (12) (10) (13) (14) (15) (1) Document Cover (11) External Device Jack (2) Paper Support (12) Telephone Line Jack (3) Rear Tray (13) USB Port (4) ADF (14) Handset Jack (5) Document Guide (15) Power Cord Connector (6) Paper Guide (7) Handset (8) Operation Panel (9) Cover (10) Holder 10 Before Using Your Machine
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Operation Panel (1) (10) (2) (3) (4)(5) (6) (7)(8) (11) (12) (13) (1) [Maintenance] (see page 50) (2) [ON] (see page 12) (9) (14) (15)(16) (17)(18) (19) (10) One-Touch Speed Dialing button (see page 18) (3) [Receive Mode/Resolution] (see page 23, page 25, page 34) (11) [Pause] (see page 28) (4) [Menu] (see page 14) (13) [Clear] (see page 14) (5) Ink Lamp (see page 50) (14) [Hook] (see page 24) (6) [Caller History] (see page 28) (15) [Start/Copy] (7) LCD (Liquid Crystal Display) (16) [Dir
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Turning the Machine ON and OFF Turn on the machine before using. Turning on the Machine Before turning on the machine, confirm that the FINE Cartridge is set into place. Note If preparatory operations are not yet finished, follow your setup sheet to complete them. 1 To turn on the machine, press [ON]. [ON] flashes green for a while, and then turns on. Note z If an error message is displayed on the LCD, see “LCD Messages” on page 73.
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Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the letter you want.
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z To delete a character: (1) Use [[] or []] to move the cursor under the incorrect letter. Then press [Space]. z To delete an entire entry: (1) 3 4 Press [Clear]. Continue entering other letters or numbers using the numeric buttons. When you have finished entering characters, press [Start/Copy] to register the entry. Setting the Telephone Line Type Before using your fax, make sure it is set for the telephone line type of your telephone system.
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Registering Sender Information You can register sender information (Transmit Terminal Identification (TTI)) in your machine so that your name, your fax/telephone number, and the date and time of transmission are printed in small type at the top of each page to be received. Thus, whenever you send a fax from this machine, the recipient receiving the fax knows who sent it, and when it was sent.
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Registering Your Fax/Telephone Number and Name This information appears at the top of each document you send. 1 2 3 4 Press [Menu]. Use [{] or [}] to scroll through the menus and select , then press [Start/Copy] twice. The LCD displays . Use [{] or [}] to select , then press [Start/Copy]. Enter your fax number (up to 20 digits) using the numeric buttons, then press [Start/ Copy] twice (see page 13).
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Setting Daylight Saving Time (Summer Time) Some countries/regions adopt the daylight saving time (summer time) system that shifts the clock time forward or back at certain periods of the year. You can set your machine to automatically change the time by registering the day and time that daylight saving time (summer time) begins and ends. 1 2 3 4 5 6 7 8 9 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy].
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Registering One-touch Speed Dialing Numbers and Names One-touch speed dialing allows you to dial a number by pressing a single button. Before you can use one-touch speed dialing, you must register the receiving number with your fax. You can also register the name of the party; the name appears on the printout of the ONE-TOUCH SPEED DIAL TELEPHONE NO. LIST. Note It is recommended to print out a copy of the ONE-TOUCH SPEED DIAL TELEPHONE NO. LIST and keep it for reference.
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Registering Coded Speed Dialing Numbers and Names Use coded speed dialing to dial a fax number at the press of three buttons. A fax/telephone number can be registered under each two-digit speed dialing code and you can register up to 60 locations. You can also register the name of the party the name appears on the printout of the CODED SPEED DIAL TELEPHONE NO. LIST. Note It is recommended to print out a copy of the CODED SPEED DIAL TELEPHONE NO. LIST and keep it for reference.
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Document Requirements Types of Document You Can Scan z Scanned Area z Size The actual area scanned by the fax is shown below. You can load documents larger than 4.2 in. (105 mm) wide and 4.2 in. (105 mm) long. The maximum size of document that can be loaded is 8.5 in. (216 mm) wide by 15.8 in. (400 mm) long. Min. 4.2 in. (105 mm) 0.12 ±0.12 in. (3.0 ±3.0 mm) Min. 4.2 in. (105 mm) Max. 15.8 in. (400 mm) LTR/LGL 0.08 ±0.08 in. (2.0 ±2.0 mm) 0.08 ±0.14 in. (2.0 ±3.5 mm) 0.08 ±0.14 in. (2.0 ±3.
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Paper Requirements Your fax supports A4-, letter-, and legal-size paper in portrait orientation. You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing. Note Be sure to test paper before purchasing large quantities.
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Loading Documents and Paper 1 Open the Document Cover (1) and extend the Paper Support (2) to support the paper. (2) (1) (1) (2) 2 3 Squeeze, then slide the Paper Guide to the left. Insert the stack face up into the Rear Tray (1), and align the right edge of the stack with the right side of the Rear Tray. Then slide the Paper Guide (2) snugly against the left edge of the stack. z Do not load higher than the paper limit mark ( ).
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Copying Making Copies One of the convenient features of the fax is its ability to make high quality copies. You can make up to 99 copies of one document at a time. If you make copies of multiple documents at a time, the number of pages the fax can scan into memory is as follows: z // = 10 pages Note z The number of pages the fax can scan into memory is not affected by the scanning resolutions (see page 25).
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Sending Faxes Sending Documents Before you send a document, see “Document Requirements” on page 20, and “Loading Documents and Paper” on page 22. Note z If paper jams, see “Troubleshooting” on page 60. z You can send up to 20 A4- and letter-size (10 legal-size) pages at a time (based on the Canon FAX Standard Chart No.1, standard resolution). You cannot add pages while the fax is sending.
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3 If a person answers, converse normally, then ask them to press the start button on their fax. Press [Start/Copy] and hang up. If you hear a high pitch tone, press [Start/Copy] and hang up. Note z If you pressed [Hook] in step 2, you need to pick up the Handset when a person answers the phone. z The fax will beep if the Handset is not hang up properly. Make sure the Handset is seated properly in its cradle. If you do not want the fax to beep, disable the setting (see page 45).
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3 4 Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] or [}] to adjust the scanning contrast, then press [Start/Copy]. You can select , or . 5 Press [Stop/Reset]. Setting ends and the fax returns to standby mode.
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Sending a Document Using Directory Dialing This feature is convenient when you know the other party’s name but cannot recall the one-touch speed dialing button or the code for coded speed dialing where the number is registered. This procedure can also be used to look up the other party’s name and retrieve the number for dialing. 1 Load the document face up into the ADF. See “Loading Documents and Paper” on page 22. You can set the scanning resolution and the contrast (see page 25).
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Special Dialing Sending a Document Using Caller History If the setting is set to , the caller’s name and phone/fax number appear on the LCD when you receive a call (see page 48). The fax keeps up to 20 latest caller IDs in memory. Note The caller history feature uses the Telcordia or the ETSI EN 300 778-1 protocol. Contact your local telephone company for detailed information. 1 Press [Caller History], then wait for 2 seconds or press any button.
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Redialing When the Line is Busy There are two methods of redialing: manual redialing and automatic redialing. This section explains these two methods. Manual Redialing Press [Redial] to dial the last number you dialed with the numeric buttons*. (This starts redialing regardless of whether automatic redialing is enabled.) *This setting is only available when you dialed with the numeric buttons. z Canceling Manual Redialing To cancel manual redialing, press [Stop/Reset].
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4 Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . z To disable automatic redialing, use [{] or [}] to select , then press [Start/Copy]. Press [Stop/Reset] to return to standby mode. z To enable automatic redialing, use [{] or [}] to select and continue with the steps below. 5 6 7 8 Press [Start/Copy] twice. The LCD displays <2TIMES>.
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8 Press [Start/Copy]. z Press [Start/Copy] when using directory dialing. z The fax scans the document into memory. Note If appears on the LCD during scanning, delete unnecessary documents from the memory (see page 40), then rescan your fax. 9 The fax will automatically dial at the programmed time. Sending Other Documents While the Fax is Set for Delayed Sending You can send, receive, and copy other documents even when the fax is set for sending at a preset time.
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Sequential Broadcasting Sending a Document to More Than One Location Sequential broadcasting sends one document to more than one location. You can send to a total of 70 locations as follows: z One-touch speed dialing = 9 locations z Coded speed dialing = 60 locations z Regular dialing (Numeric buttons dialing) = 1 location You can enter the one-touch speed dialing and coded speed dialing locations in any order.
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Receiving Faxes Different ways to receive a document Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below. / Automatically switches between fax and voice calls. Receives documents automatically and rings for voice calls (see page 34). RECEIVE INCOMING CALL ... FA X INCOMING CALL ... Ring Ring Pick up the Handset to answer the call. You can not answer with your external device.
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Setting the Receive Mode Once you have decided which mode is suitable for your needs, set the mode by pressing [Receive Mode/Resolution]. 1 Press [Receive Mode/Resolution]. Every time you press [Receive Mode/Resolution], the mode changes cyclically. Receiving Faxes: Note z If paper jams, see “Troubleshooting” on page 60. z If the Ink Lamp lights up faxes will be received to memory.
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8 Use [{] or [}] to select or , then press [Start/Copy]. This setting tells the fax what to do if the Handset is not picked up within the specified ring time set in step 6. 9 Press [Stop/Reset]. Setting ends and the fax returns to standby mode. Receiving Documents Manually: 1 Check that is displayed on the LCD (see page 34). 15:00 2 3 Manual When you hear the fax or extension phone ring, pick up the Handset.
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Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD service assigns two or more telephone numbers with distinctive ring patterns to a single telephone line, allowing you to have both a fax number(s) and a telephone number(s) using only one telephone line. Your fax will automatically monitor incoming calls and based on the ring pattern, will let you know if the call is a fax or voice call.
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4 5 6 Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select or , then press [Start/Copy]. Press [Stop/Reset]. Setting ends and the fax returns to standby mode. Receiving to Memory Temporarily You can enable/disable memory receiving feature temporarily by selecting when [Menu] is pressed. 1 2 3 4 5 6 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy].
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Changing Receiving Volume of Handset 1 2 3 4 5 6 7 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to change volume, then press [Start/Copy]. Press [Stop/Reset]. Setting ends and the fax returns to standby mode.
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Setting Caller ID If the setting is set to , the caller’s name and phone/fax number appear on the LCD when you receive a call. Note z To use this feature, you will need to subscribe for a caller ID service. The feature uses the Telcordia or the ETSI EN 300 778-1 protocol. Contact your local telephone company for detailed information on this service. z If the setting is set to , the machine will not enter the power saver mode (see page 12).
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4 Use [{] or [}] to select the transaction number () of the document you want to print, then press [Start/Copy]. The LCD toggles between <1ST PAGE ONLY?> and . If you are unsure of the transaction number (), print the MEMORY LIST (see page 39). 5 Press [ ] to print the first page only, or press [#] to print all pages of the document. The fax prints the document. Printing All Unprinted Documents in Memory 1 2 3 4 Press [Menu].
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Deleting All Printed Documents from Memory 1 2 3 4 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Press [ ] to delete all printed documents. If you want to keep the documents in memory, press [#]. Press [Stop/Reset] to return to standby mode.
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Printing from Your Computer Printing from Your Computer This section describes procedure for basic printing. Important Before printing from your computer, install the printer driver to the computer to connect the machine and the computer. Refer to your setup sheet or “Installing the Printer Driver” on page 9. Note z Only plain paper can be used for this machine. z Custom sized paper can also be loaded as well as A4, Letter, and LGR-sized. For details, refer to the On-screen Manual.
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Reading the On-screen Manual For detailed instructions on installing the On-screen Manual, refer to your setup sheet. You can view the On-screen Manual in the following way: To view the On-screen Manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen Manual (where “XXX” is your machine’s name). System Requirements Browser: Easy Guide Viewer Note z Microsoft Internet Explorer 6.0 or later must be installed.
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Settings and Activity Reports Selecting a Menu The , , , , , , and menus allow you to customize the way your fax works. Each menu contains settings that control different functions of your fax. 1 2 3 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] and [}] to scroll through the menus and select the menu you want.
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USER SETTINGS Name Description Settings DATE & TIME Set the date and time (24-hour clock) using the numeric buttons. – UNIT TELEPHONE # Enter your fax number using the numeric buttons. – UNIT NAME This is the name that appears at the top of each fax page you send (see page 15). – TX TERMINAL ID This option sets the parameters for the identification header that appears on every page you send. ON/OFF FAX/TEL No. MARK Select the icon for the fax number.
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Name Description Settings ACTIVITY REPORT Enable/disable automatic printing of the ACTIVITY REPORT. – AUTO PRINT When you set ON, your fax is set to print the ACTIVITY REPORT for every 20 transactions (sending and receiving). ON/OFF TX/RX SEPARATE Divide the activity management report into sent and received transactions. ON/OFF TX SETTINGS Name Description Settings ECM TX Enable/disable error correction during transmission.
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PRINTER SETTINGS Name RX REDUCTION Description Settings Enable/disable reduction for received documents. ON/OFF Select reduction in height only or both width and height. VERTICAL ONLY/ HORIZ & VERTICAL PAPER SIZE Select the size of the loaded fax paper. LTR/LGL/A4 INK SAVER Set the ink saver mode. ON/OFF AUTO PRINT Set whether to print received faxes, ACTIVITY REPORT, TX REPORT, RX REPORT, MULTI TX REPORT and MEMORY CLEAR REPORT automatically.
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Name DAYLGHT SAV TIME Description Settings Enable/disable the summer time system. ON/OFF START DATE/TIME Set the beginning of the summer time period. – END DATE/TIME Set the end of the summer time period. – MONTH: Set the beginning/end month. MARCH/APRIL/MAY/ JUNE/JULY/AUGUST/ SEPTEMBER/ OCTOBER/ NOVEMBER/ DECEMBER/ JANUARY/FEBRUARY WEEK: Set the beginning/end week. SECOND WEEK/ THIRD WEEK/ FOURTH WEEK/ LAST WEEK/ FIRST WEEK DAY: Set the beginning/end day of the week.
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ACTIVITY REPORT Summarizes the information for the sending and receiving activities of your fax after 20 transactions. For automatic printing, see on page 46. Transactions in the ACTIVITY REPORT are listed chronologically. ONE-TOUCH SPEED DIAL TELEPHONE NO. LIST Lists the numbers and names registered under one-touch speed dialing buttons. CODED SPEED DIAL TELEPHONE NO. LIST Lists the numbers and names registered under coded speed dialing codes.
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Routine Maintenance Maintenance Menus The table below shows the available maintenance menus when you press [Maintenance]. Menus (see page 57) (see page 53) (see page 54) (see page 54) (see page 55) (see page 55) (see page 58) (see page 58) Note You can also perform the maintenance operation from your computer. For details, refer to the On-screen Manual.
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Note z The resulting print quality may not be satisfactory, if printing is continued under this condition. z When the ink level is low, the print quality may become poor, and the machine will start storing incoming fax data in the memory. z The FAX cannot detect whether or not the received data are clearly printed on the paper. z The FAX automatically deletes the received fax data in the memory after printing them. We recommend you to set to (see page 46).
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However, the error detection function is disabled after the error indication is canceled, therefore, Low Ink Warning message does not appear later on. When you install a new FINE Cartridge, the Low Ink Warning is enabled automatically. Replacing a FINE Cartridge Note z Do not replace the FINE Cartridge while the fax is printing or performing another operation. z If you need to unplug the fax, wait until it returns to standby mode (time and receive mode displayed on the LCD).
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5 Insert the new FINE Cartridge. (1) Insert the new FINE Cartridge slightly slanted. (2) Push up the FINE Cartridge until it clicks into place. 6 Close the Cover. (2) (1) Important z Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. z Replace the FINE Cartridge promptly. Do not leave with the FINE Cartridge removed. z When a FINE Cartridge runs out of ink, replace the FINE Cartridge with a new one immediately.
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3 Use [{] or [}] to select , then press [Start/Copy]. The fax prints the nozzle check pattern. (1) Nozzle check pattern 4 If the pattern is broken or missing (1), clean the FINE Cartridge print head (see page 54). FINE Cartridge Cleaning If the pattern is broken or missing, clean the FINE Cartridge print head. Note Cleaning the print head consumes a small amount of ink. Cleaning too often reduces the amount of ink in the FINE Cartridge. 1 2 Press [Maintenance].
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2 Use [{] or [}] to select , then press [Start/Copy]. Note z After cleaning, print the nozzle check pattern to check if cleaning corrected the problem (see page 53). z If cleaning does not improve print quality, replace the FINE Cartridge (see page 52). Aligning the FINE Cartridge If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position.
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(2) Repeat the procedure to input inputting the pattern number for columns B and C. Note If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks. (A) (B) (A) Less noticeable white streaks (B) More noticeable white streaks (3) When you have finished inputting all pattern numbers, the fax returns to standby mode. Note When you turn off the machine, be sure to press [ON] on the machine. Otherwise, the settings made here will not be saved.
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1 Open the Cover. Caution Do not touch the metallic parts or other parts inside the machine. 2 Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the interior of the fax, especially around the four pinch rollers (A). (A) Dirt and dust particles that collect on the underside of the Cover affect the quality of the documents you copy or send. Be careful not to touch the FINE Cartridge or Holder. 3 When you are finished, close the Cover.
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Cleaning the Roller Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary. 1 2 3 4 5 6 Ensure that the machine is turned on and there is no paper loaded in the Rear Tray. Press [Maintenance]. Use [{] or [}] to select , then press [Start/Copy]. Repeat steps 2 to 3 twice. Load three or more of A4- or Letter-sized paper in the Rear Tray. Repeat steps 2 to 3 three times.
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Cleaning the Protrusions Inside the Machine If protrusions inside the machine are stained, wipe ink off the protrusions using a swab or something similar. Caution Always unplug the machine from the power outlet before cleaning the machine. If you accidentally switch the machine on while cleaning it, you could injure yourself. Important Do not touch the transparent film (A), film cable (B), or any metal parts.
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Troubleshooting Paper Jams Jams in the ADF When a document jams or misfeeds in the ADF, either both and or only / are displayed on the LCD. Note You do not need to unplug the fax when clearing document jams. z When and are displayed alternatively 1 Press [Stop/Reset]. Important Do not pull out the jammed paper manually at this point. 2 Hold down [Start/Copy] for a few seconds.
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2 3 4 Open the Cover. Gently remove the jammed paper inside the fax. Press [Stop/Reset]. The fax returns to standby mode. If the Power Disconnects Unexpectedly The date and time setting on your device will be kept. All documents stored in memory will be deleted. If the power disconnects, the following will apply: z You will not be able to send or receive faxes or make copies. z If a telephone is connected to the machine, you can receive voice calls.
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Cause Action Different types of paper may be loaded in the Rear Tray. z Load only one type of paper. z Make sure you load paper that meets the paper requirements for the fax (see page 21). Repeated Paper Jams Occur Cause The paper you are using may be causing the jams. Action z Be sure to tap the stack on a flat surface before loading it in the Rear Tray. This keeps the sheets of paper from sticking together.
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Cause The document may not have been loaded correctly into the ADF. Action Remove the document, stack it if necessary, and load it into the ADF correctly (see page 22). Cannot Send Using Error Correction Mode (ECM) Cause Action The receiving party’s fax machine may not support ECM. If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. Make sure ECM is on (see on page 46).
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Cannot Receive a Document Manually Cause Action You may have disconnected the call by pressing [Start/Copy] or dialing the remote receiving ID after hanging up. Always press [Start/Copy] or dial the remote receiving ID before hanging up the Handset, otherwise you will disconnect the call (see page 35). The remote receiving ID may be incorrect. Make sure you dialed the correct remote receiving ID (see page 35). Print Quality is Poor Cause Action You may not be using the correct type of paper.
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Errors Occur Frequently While Receiving Cause Action The telephone lines may be in poor condition, or you may have a bad connection. Lower the reception speed (see on page 47). The sending fax machine may not be functioning properly. Call the sender and have them check that their fax machine is functioning properly. Copying Problems The Fax Does Not Make a Copy Cause Action The FINE Cartridge may need to be replaced.
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Telephone Problems You Cannot Dial Cause Action The telephone line may not be connected properly. Make sure all line connections are secure (see your setup sheet). The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see your setup sheet). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. The machine may not be switched on. Press [ON] to turn the machine on.
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PC Printing Problems z If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your operating system. z Cannot Install the Printer Driver Cause Action The installer is not compatible with your operation system.
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z Cannot Connect to Computer Properly Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does Not Work / “This device can perform faster” Message Is Displayed Cause Your system environment is not fully compatible with Hi-Speed USB. Action If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
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Lines Are Misaligned Cause Action The paper and print quality settings are not set properly. Confirm the paper and print quality settings. See “Print Results Not Satisfactory” on page 68. Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed misaligned. See “Aligning the FINE Cartridge” on page 55. Size of the print data is extremely large. Click Print Options on the Page Setup sheet.
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Back of the Paper Is Smudged Cause Action The paper and print quality settings are not set properly. Confirm the paper and print quality settings. See “Print Results Not Satisfactory” on page 68. Inside of the machine is dirty. Perform the Bottom Plate Cleaning to clean the inside of the machine. For details on cleaning, see “Cleaning Your Machine” on page 56. Note To prevent the inside of the machine from getting stained, set the page size correctly.
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Printing Stops Before It Is Completed Cause Printing documents with plenty of photographs or illustrations. Action Printing large data such as photos or graphics takes time for the machine and the computer to process, during which the machine may appear to have stopped operating. In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine may pause temporarily. In either case, wait until the process is complete.
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Read the instructions on the screen and follow the procedure below. z If you agree to participate in the survey program: Click Agree, then follow the on-screen instructions. The machine usage information will be sent to Canon via the Internet. Note When sending the information, the caution screen such as an Internet security screen may be displayed. In this case, confirm the program name is “IJPLMUI.exe”, then allow it. z If you do not agree to participate in the survey program: Click Do not agree.
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In Case of a Power Failure The user data settings and registered data for one-touch speed dialing and coded speed dialing are saved during a power failure. However, documents stored in the fax memory will be deleted and redial data in the extension phone memory may be lost. If a power failure occurs or the power is turned off, the fax will automatically print a MEMORY CLEAR REPORT as soon as the power is turned on or the power is restored.
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BUSY/NO SIGNAL Cause Action The telephone number you dialed is busy. Try sending the document at a later time. The fax number dialed was incorrect. Check the fax number and dial again. The other party’s fax machine is not working. Contact the other party and have them check their fax machine. The other party is not using a G3 machine. Contact the other party and ask them to send or receive the document using a G3 machine. The fax may not be set for the type of telephone line in use (pulse/tone).
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CHK PRINTER B200 / REQUIRE SERVICE Cause Action An error requiring servicing might have occurred. If using the machine as phone, contact the service center, then turn off the machine immediately. If not using as phone, turn off the machine immediately, then contact the service center using your phone. CHK PRINTER nnnn / SEE MANUAL Cause Action An error requiring servicing might have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply.
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MEMORY FULL Cause Action The fax’s memory is full because it has received too many documents, or a very long or detailed document. Print and delete any documents stored in memory (see page 39). Then start again. The fax’s memory is full because you either tried to send or copy too many pages at once, or you tried to send or copy a very long or detailed document, using memory sending. Free up space in the fax’s memory by printing or deleting any documents in memory you no longer need (see page 39).
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TX/RX NO. nnnn Cause When the fax sends or receives a document, it assigns it a unique identification number (nnnn). Action Write the number down if you will need it later. Status Monitor Messages The following messages are displayed on the status monitor when the machine is performing a function or encounters an error. Service Error 5100 Is Displayed Cause Action Movement of the Holder is blocked.
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Cause Action The machine is not connected properly. Make sure that the USB cable is securely plugged into the machine and the computer. z If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again.
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Specifications General Specifications Scanning sheet size Width: Height: Thickness: Max. 8.5 in. (216 mm) Min. 4.2 in. (105 mm) Max. 15.8 in. (400 mm) Min. 4.2 in. (105 mm) Max. 0.13 mm (105 g/m2) Min. 0.06 mm (40 g/m2) Effective scanning size Width: LTR/LGL: 8.5 in. (214 mm) Effective printing size Width: 8.0 in. (203 mm) Transmission time G3 ECM MMR: Approx. 6 seconds*1 Scanning line density Horizontal: Vertical Standard: Vertical Fine: Recording method Ink Jet printing 8 dots/mm 3.
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Minimum System Requirements Note Conform to the operating system’s requirements when higher than those given here. Operating System Processor RAM Windows Vista, Vista SP1 1 GHz processor 512 MB Windows XP SP2, SP3 300 MHz processor 128 MB Windows 2000 Professional SP4 300 MHz processor 128 MB Browser Internet Explorer 6.0 or later Hard Disk Space 150 MB Note: For bundled software installation.
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Appendix Users in the U.S.A. Pre-Installation Requirements Order Information When ordering service from the telephone company for this equipment, the following may be required. Universal Service Order Code (USOC): RJ11C The Facility Interface Code (FIC): 02LS2 Service Order Code (SOC): 9.0F Connection of the Equipment This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
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is not possible, the telephone company will notify the customer as soon as possible. Also, the customer will be advised of his/her right to file a compliant with the FCC if he/she believes it is necessary.
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83
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84
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Getting Help from Canon Email Tech Support — www.canontechsupport.com Toll-Free Live Tech Support — (1-800-828-4040) under warranty This option provides live telephone technical support, free of service charges, Monday-Friday (excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). Help Us Help You Better User’s Guide Before you contact Canon, please record the following information.