Manualshelf

Quick Setup Guide

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Assumptions
November 2013 61
Assumptions
It is assumed that the computer being tested is configured correctly, using either
desktop monitoring or server monitoring.
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In desktop monitoring, an agent’s desktop is daisy-chained to the IP phone,
then connected to the switch. RTP packets are captured by the
packet-sniffing driver located on the desktop.
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In server monitoring, the VoIP Monitor service receives RTP traffic sent to its
switch port by using the switch’s Switched Port Analyzer (SPAN) configuration.