HP Version Control Agent User Guide

3. Browse to the Catalog and identify the component.

4. Click the component. The Component Details page appears.

5. Click the link associated with the component at the top of the Component Details page to

download the failed component.

6. Save the component to the system.

7. Install the component manually.

In the event components fail because they are not signed by Authenticode technology or have not

cleared the Microsoft Windows logo testing, check the target system for messages.

If these components do not or will not install without user intervention or silently,

why does the VCA report Failed to Install?

Solution: At the current time, the VCA does not differentiate between silent and non-silent

components.

I am unable to save the log entries in a file and following Microsoft Internet

Explorer message appears, "Internet Explorer cannot download

clrlogwiz&logsave=true from the local host". What is happening?

Solution: A browser setting is preventing you from writing to the log file.

HP recommends the following actions:

1. From Microsoft Windows Explorer, click Tools->Internet Options->Advanced.

2. Under the Security section, deselect Do not save encrypted pages to disk.

3. Click OK. The settings are saved.

After installing the SMH from the installation icon in the VCA, the VCA log

disappeared and indicated that the page cannot be displayed. What happened

to the log?

Solution: The SMH is restarted during the installation which disrupts the connection between the

client browser application and the system. To resolve this issue, HP recommends that you login to

the SMH again and view the VCA log directly to determine the status of the installation task.

When attempting to clear the log and save log text using Internet Explorer, a

security dialog box appears indicating a file download error has occurred. I can

download the file by right-clicking the Security tab and selecting Download File. However, when

I open the log file from the saved location, there is no data. How can I resolve this issue?

Solution: The default Internet Explorer security settings prevent you from downloading the file.

To resolve this issue, HP recommends that you add the SMH URL to Internet Explorer's Trusted Sites.

To add the SMH to Internet Explorer's Trusted Sites:

1. From Internet Explorer, click Tools->Internet Options.

2. Click the Security tab.

Troubleshooting