HP Remote Graphics Software 5.4.0 User Guide

13 RGS error messages
This chapter lists the error messages reported by the RGS Receiver, and describes potential reasons for
the error messages.
13.1 Receiver error messages
Error Description
Connection lost! The RGS Sender has closed the connection. Possible reasons
include:
●
The Sender may have explicitly disconnected your
connection. For example a user may have selected
disconnect all connections from the Sender icon or
Sender GUI or the user may have logged off.
●
Another user has connected to the Sender using the same
username and password.
●
If you connected to a desktop that was not logged in and
another user logged in your connection will be
disconnected.
●
If you were connected to a logged in desktop and the
logged in user disconnects your connection will be
disconnected too.
●
The network may have been disconnected, closed, or
temporarily disrupted.
●
The Sender service/daemon may have been stopped, re-
started, or killed.
●
The Sender system may have been stopped/shutdown,
or re-started.
●
If connecting to a Linux computer, the X Server may have
been stopped or re-started.
●
The Sender or X Server may have experienced a failure.
Unable to connect to Sender! If this error is reported, see
Pre-connection checklist
on page 77 for a list of possible causes.
Authentication failed! The RGS Sender has refused to allow a connection. Possible
reasons include the following:
●
The authentication credentials that you entered, such as
domain name, user name and password, are not valid or
recognized by the Sender system.
●
The Sender's authentication is not configured
appropriately. Please consult the User's manual and
README.txt for the latest directions and issues with
respect to configuring authentication.
206 Chapter 13 RGS error messages ENWW