HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Importing items as Service Desk configuration items from the HP SIM database
9
Importing items as Service Desk configuration
items from the HP SIM database
Creating a new template
Create a new Insight Manager template based on the default template. This process allows for the
definition of default values for certain fields (like Location), that will be applied to the imported objects. If
default values are already provided in the DEFAULT template, then a specific template for Insight
Manager Objects is not necessary.
NOTE: This procedure is not necessary if the user imported the ACES_InsightManager.xml file.
1. Start Service Desk and select the Tools>System menu.
2. In the Administrator Console window, browse to hp OpenView service
desk>Data>Templates>Configuration Item.
3. To create a new Configuration Item Template for Insight Manager objects, click New.
4. Fill in the required fields with default values (the required fields are listed in bold). For example,
Location, Max Installations, Search Code, and Status.
5. To save the new template, click Save.
Figure 2 Insight Manager Template