HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

• E: There is no end date.

• I: The agreement is informal. This status might mean that the agreement is not finalized.

• B: Delivery blocked

• C: Cancelled.

• Service Level. The level of service specified in the offer. This includes the amount of time HP has to

react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react

to an issue.

• Deliverables. A description of services offered with this contract, for example, onsite support or parts

and materials.

Warranty

• Warranty Type. The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care

Pack.

• Start Date. The start date of an active warranty.

• Extension. The number of days that this warranty has been extended.

The warranty start and end date is listed for each warranty item along with the following information:

• Status. The possible values are:

• A: Active.

• F: The start date is in the future.

• X: Expired.

• E: There is no end date.

• I: The agreement is informal. This status might mean that the agreement is not finalized.

• B: Delivery blocked

• C: Cancelled.

• Service Level. The level of service specified in the warranty. This includes the amount of time HP has

to react to an issue, the time to resolution for a set of issues, and the type of response HP will use to

react to an issue.

• Deliverables. A description of services offered with this warranty, for example, onsite support or parts

and materials.