HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

• Configuring alerts for systems with expiring contracts or warranties. See “Creating an automatic event

handling task” for more information.

• Viewing the initial and monthly contract and warranty data collection tasks. See “Navigating the All

Scheduled Tasks page” and “About default system functions” for more information.

• Viewing the Remote Support Eligible collection, which lists systems the Remote Support Pack supports

if you choose to enable them for support and are entitled to support. If a system is enabled without

proper entitlement, events are submitted to the Remote Support tool, but they are not monitored and

will not trigger a response.

NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon

on the system table view page, there might be an entitlement issue with the system. This is not a Remote

Support or an HP SIM issue. Please contact HP support. You must have a valid serial number and product

ID along with any contract or Care Pack numbers that are applicable.

Collecting contract and warranty data

The following tasks are used to collect contract and warranty data:

• Initial contract and warranty collection. This task collects contract and warranty data from newly

discovered systems. If the required system properties are not entered for a new system or automatically

collected by HP SIM during

identification

, contract and warranty data will not be collected.

• Monthly contract and warranty collection This task collects contract and warranty data every month.

If the required system properties are not entered for a system or automatically collected by HP SIM

during identification, contract and warranty data will not be collected.

NOTE:

See “Editing system properties for a single system” or “ Editing system properties for multiple systems” for

instructions on editing system properties.

If you want to run the Contract and Warranty Collection task immediately for an updated system, select

Options→Contract and Warranty Data Collection. See “Creating a task” for more information.

IMPORTANT: Running the contract and warranty collection task more than once a month is not recommended

or needed since the data does not often change.