HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

Requests to retrieve information from the CPU Instance Provider, Memory Instance Provider, and the
Environmental Provider might time out on some platforms since providers are slow in gathering inventory
information. Also, providers do not inform the client that the inventory information is being gathered. This
results in periodic failures or missing data entries when populating the HP SIM Property Pages or Inventory
data.
Solution: This issue is fixed in the System Fault Management (SFM) product delivered with 0603OEUR.
Providers no longer time out. Instead, a message is displayed on the managed system, stating Inventory
is being build currently. Please try after some time. After the inventory information is
gathered, providers respond with the requested information to the client as subsequent requests are made.
NOTE: After installation of the SFM product, the first request to any provider for information related to
various systems is slow. Subsequently, requests are quick (event after a reboot).
Protocol
When adding a client to the CMS, the WBEM protocol is not displayed under management protocols, and
none of the WBEM properties are listed on the System Page for the client.
Solution: The password might be incorrect on the System Protocol Settings page (Options→Protocol
Settings→System Protocol Settings).
I receive the error message <<<CANNOT BE BLANK, and the Schedule and Run Now buttons are disabled.
Solution: If a field is left blank on the System Protocol Settings page, this message appears. Fill in the
blank fields, and the buttons will be enabled.
Replicate Agent Settings
When running a Replicate Agent Settings task with the Wake target systems from low power mode before
configuring option selected, I receive the following error on the Task Results page in the Task Details section:
Failed to power up system.
Solution:
1. Release and renew the IP address of the system.
a. Select Start→Settings→Network and Dial-up Connections.
b. Double-click Local Area Connection Status. The Local Area Connection Status window
appears.
c. Click Properties. The Local Area Connection Properties window appears.
d. Select Internet Protocol (TCP/IP), and then click Properties. The Internet Protocol (TCP/IP)
Properties window appears.
e. Update the IP address accordingly.
2. Delete the system from the database, and rediscover the system. See “Configuring automatic discovery”
for more information about running discovery.
3. Run the Replicate Agents Settings task. See “Creating a Replicate Agent Settings task” for more
information.
When running a Replicate Agent Settings task, I receive the following error on the Task Results page in the
Task Details section: No is not true: Wrong compaq.cimom.supported.
Solution: This message indicates that the system does not have any Web Agent that supports being configured
by way of Replicate Agent Settings. It is possible that the Replicate Agent Settings, such as System
Management Homepage, were not running during discovery or were not installed on the target system.
Verify that there is a System Management Homepage link on the system page in HP SIM. If there is no System
Management Homepage link, try to deploy one by using the Initial HP ProLiant Support Pack installation.
Response
It takes five minutes or more to load when https:// is entered in the URL address.
Solution: The URL address should be entered http://, without the "s." When https:// is entered in the URL,
an SSL message is sent to the server, causing delay.
636 Troubleshooting