HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

All automatic event handling tasks fail with the following error on the Tasks Results page: Send failed.
class Could not connect to SMTP host: ipaddress, port
25;java.net.SocketException: Software caused connection abort:connect.
Solution: If you have antivirus software installed and it is configured to block port 25, configure the antivirus
software to unblock port 25 or disable it for the automatic event handling tasks (e-mail) to run correctly.
When deploying the Software and Firmware task on HP-UX or Linux, the task might fail with an error unable
to contact system. To successfully execute the task, change the System Link Configuration to use the
system IP address and then execute the task.
Solution: Select Options→Security→System Link Configuration. The System Link Configuration page
appears. Select Use the system IP Address.
Time zone
HP SIM might not correctly reflect Daylight Saving Time for Antarctica, Australia, Caicos, Haiti, Honduras,
Turks, Syria, and New Zealand when Daylight Saving Time begins in the New Zealand time zone on September
30.
Solution: Download Sun Java SE TZupdater Tool 1.2.2 (or later) from http://java.sun.com/javase/
tzupdater_README.html.
After the updater tool is downloaded, expand the tzupdater-1_2_2-2007g.zip file. This includes the
tzupdater.jar file.
For Microsoft Windows CMS
1. sign-in to HP SIM with an administrative level account.
2. Stop HP SIM by running the mxstop command from the CLI.
3. Point to the HP SIM JRE:Set JAVA_HOME=<install_dir>\j2re.
4. Navigate to the folder where tzupdater was expanded.
5. Run the update:
%JAVA_HOME%\bin\java –jar tzupdater.jar -u
6. Start HP SIM by running the mxstart command from the CLI.
For HP-UX or Linux CMS
1. sign-in to HP SIM with an administrative level account.
2. Stop HP SIM by running the mxstop command from the CLI.
3. Point to the HP SIM JRE: export JAVA_HOME=/opt/mx/j2re.
4. Navigate to the folder where tzupdater was expanded.
5. Run the update:
:%JAVA_HOME%/bin/java –jar tzupdater.jar -u
6. Start HP SIM by running the mxstart command from the CLI.
After the updater tool runs, HP SIM properly utilizes the Daylight Saving Time change in Antarctica, Australia,
Caicos, Haiti, Honduras, Turks, Syria, and New Zealand.
Tools
I am receiving the HTTP - 404 error when trying to launch a tool.
Solution: This error is received when you try to access any tool that you are not authorized to use.
An mxauthenticationexception is generated when a tool is run from the GUI or the CLI.
Solution:
654 Troubleshooting