CommPlete 4000 Communications Server User Guide

28 CommPlete 4000 Communications Server User Guide
Chapter 6 - Service, Warranty, and Technical Support
Addendum for International Products
Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.
Amex, Inc.
2724 Summer Street NE Minneapolis, MN 55413
U.S.A. Tel: +[phone]
Fax: +[phone]
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at +[phone] in the U.S.A., or a nearby Multi-Tech office which
is listed on the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Out of Warranty Repair Costs
Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of
warranty repair costs.
On-line Warranty Registration
To register your Multi-Tech product on-line, click this link:
http://www.multitech.com/register
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please complete the Recording CommPlete 4000 Information section
below. Also check your cables to ensure they are connected properly. To contact our Technical
Support group, use one of the following contact options, keeping in mind that phone calls are handled
with first priority:
Recording CommPlete 4000 Information
Please fill in the following information on your Multi-Tech CommPlete 4000 . This will help tech
support in answering your questions.
CommPlete 4000 Model No.: _____________________
CommPlete 4000 Serial No.: _____________________
Application Software Type and Version (e.g., RASExpress + FAX Server) :
Please note the status of your CommPlete 4000 before calling tech support. This status can include
screen messages, diagnostic test results, problems with a specific application, etc.