Technical data

Chapter 6: Troubleshooting and Maintenance

Removing a Jammed Tape Cartridge

The following instructions are intended to help you if a tape cartridge becomes jammed

in the DLT2000XT and will not unload. In the case of a stacker that fails to unload a tape,

note that a full magazine precludes the tape from unloading. Before calling your service

provider, try the following:

1. If the tape fails to unload, power the unit off and then on again, and push the

Unload button again.

2. Power the unit off and on again while pressing on the Unload button.

If these steps fail, contact your system administrator or service provider for assistance.

Updating Firmware From a Tape Cartridge

Under certain circumstances, your tape drive or stacker may need a ﬁrmware update to

enhance functionality. In most instances, this update can be accomplished across the

SCSI bus by a service person working remotely to upgrade the ﬁrmware.

The ﬁrmware image written to a cartridge must be copied onto the tape in a 4 KB (4096

byte) block format. It must not be placed there with a backup utility that uses variable

block sizing.

Obtain the ﬁrmware update cartridge and use one of the following sections that describe

the procedure for updating the ﬁrmware. The process is different for the DLT2000XT tape

drives and the DLT2500XT stacker.

Caution: If a power failure occurs while the new image is being programmed into the

FLASH EEPROMs during the ﬁrmware update, the controller module o is rendered

unusable. (A bus reset does not have this effect.) When you plant the ﬁrmware update,

take reasonable precautions to prevent a power failure.