Installation guide

Unpacking and Inspecting the Equipment 1-3
SP201-SA™ Customization and Maintenance Guide
Once you have determined that the equipment is undamaged, you may
install the equipment and connect it to the telephony network.
How to Return Damaged or Non-Functioning Equipment or
Components via the RMA Process
1 Contact Encore Networks, Inc., at [e-mail],
703-318-4350 (voice), or 703-318-4371 (fax) to receive an RMA
number.
2 Ensure that all equipment and/or components you are returning are
wrapped in packaging material.
3 Ensure that all equipment and/or components you are returning are
packed in sturdy containers (preferably the original containers).
4 Clearly mark the RMA number on the outside of the return shipping
container(s).
5 Send returns to the following address:
Encore Networks, Inc.
45472 Holiday Drive, Suite 3
Dulles, Virginia 20166
U.S.A.
Attn: [the RMA number you were given]
Note: A copy of the customs invoice must accompany each
international shipment.
6 When filling out the shipper’s paperwork, please indicate the contact
as “Encore Networks Shipping and Receiving Manager,” and
provide Encore’s main telephone number, 703-318-7750.
Note: You are responsible for all costs associated with the return
(e.g., shipping carrier, customs, etc.). Outside the United States, the
costs are for round-trip shipments for all items. Inside the United
States, the costs are one-way for warranted items and round-trip for
non-warranted items.
Unless otherwise specified, Encore Networks, Inc., uses ground
transportation for return shipments in the United States, Canada,
Mexico, and elsewhere where ground shipment is feasible. If you
request a method other than ground shipment, you must pay return