HP UPD - Using Managed Printer Lists with HP Web Jetadmin (WJA) (for use with Active Directory Administrator Template)

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Problem: The registry includes the wrong settings
• Verify that the registry settings are as intended. In particular, inspect the key “CustomMPLPath0”.
If the path is not the same as the one entered in the Administrative Template, or if the key is
missing, your group policy settings are not being applied.
• Verify that the CustomMPLCount is correct.
• Verify that the CustomMPLTypex is “0x00000001”.
• Verify that you are logged into the domain.
• If the previous steps do not solve the problem, contact your IT administrator for further assistance.
Problem: The HTTP server is on a different subnet than the HP UPD and is
not accessible
To determine whether the HTTP server is accessible from the client PC, use the ping command to
determine whether the HTTP server responds.
Open a command window, then type “ping <IP address of HTTP server>”.
Problem: The MPL file cannot be downloaded
Once it has been determined that the server is accessible, the next step is to see whether the MPL file
is there and can be retrieved.
Open a browser and in the address bar enter the same path that was entered in the Administrative
Template, under Managed Printer List settings Properties (see Figure 17).
Figure 17—Verifying the MPL exists