HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

c. Select the Logon tab, and change the password.
d. Restart the MSSQL (or SQLserver) service.
2. Change the HP SIM service password:
a. In Windows, open Services (Start→Control Panel→Services).
b. Locate the HP SIM service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the HP SIM service.
3. If you are using OpenSSH on Windows Server 2000 or 2003, change the OpenSSH Server service
password:
a. In Windows, open Services (Start→Control Panel→Services).
b. Locate the OpenSSH Server service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the OpenSSH and HP SIM service.
Signing in from a dial-up connection takes a long time.
Solution: Your connection depends on many factors that are beyond your control. You might have a slow
modem, the server you are connecting to might not be operating at peak efficiency, or you might have a
bad phone line.
I cannot sign-in to HP SIM.
Solution: This condition can result from any of the following reasons:
• If the IP Address Restriction field (on the New User Group, Edit User, New User, or the Edit User
Group pages) is configured, ensure that is includes all IP addresses of the CMS. If browsing to
localhost ensure that the loopback address 127.0.0.1 is also included.
• You are not entering the information correctly. Passwords are case-sensitive.
• The account you are entering is not a valid account for HP SIM.
• The account you are entering has been deleted, disabled, or locked out.
• The password for the account must be changed.
• You are attempting to sign-in from an IP address that is not valid for the specified account.
• You do not have cookies enabled in your browser or you are using a cookie blocker.
I cannot sign-in to my Windows HP SIM.
Solution: If you are attempting to sign-in with a Windows user account created on the CMS (as opposed to
a domain account) and the CMS host name is longer than 15 characters, then you must enter the first 15
characters of the CMS name in the domain field to sign-in. For example, if your Windows CMS is named
"SIMwin2003withsp2" and you have a local account "bob," then sign-in with username = "bob" and domain
= "SIMwin2003withs." Any new local user account created cannot sign-in, unless they were created using
only the first 15 characters of the system name entered in domain name field and signed-in using the same.
SMI-S providers
HP SIM relies on CIM/WBEM servers and providers that conform to the Storage Management Initiative
(SMI-S) . Before HP SIM can manage and report on a storage system , the appropriate SMI-S provider must
be installed and configured.
Testing SMI-S provider installations
Complete the following procedure to test an SMI-S provider installation.
1. Open a DOS window on the CMS.
2. Set the current directory to ./Program Files/HP/Systems Insight Manager/.
3. For each installed provider, type: wbemdisco <host> <port> <interopnamespace> <user>
<password>.
See the following table for more information about each command option.
The IP address or DNS name of the SMA or PC on which the SMI-S provider is installed.<host>
644 Troubleshooting