HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide

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Solution:

There are several reasons why the SW Status displays Unknown. To assist in determining why a

status is unknown, position the cursor over the SW Status column that displays Unknown. A tool tip appears

and displays a hint indicating what is unknown. Any of the following can display:

• HP Version Control Repository Manager not found

Solution:

Configure the VCA on the target system to point to VCRM.

• Possible VCA trust issue

Solution:

Configure SMH of the target system to trust the CMS

• Software Status Polling task not run on system

Solution:

From +Options→Status Polling→Software Status P olling, and run the task on the managed

system.

If the status cannot be determined, then the tool tip displays Click for Details.

Storage system

Sections of a storage system's System tab are missing or say No data available.

Solution:

Data has not been collected, or the data collection task was not successful. Try the following

solutions:

NOTE: HP SIM displays data supplied by a storage system's

SMI-S provider

. If the SMI-S provider does

not supply all of the data that HP SIM can display, the table containing that data will say No data

available, even though data collection was successful.

• Verify that HP SIM is configured to discover and collect data from storage systems. See “Configuring

HP SIM with storage systems” for more information.

• Create and run a new data collection task for the affected systems. See “Creating a data collection

task” for instructions.

• Restart the SMI-S provider. See the SMI-S provider's documentation for instructions.

One or more storage systems is missing from the Storage Systems collections in HP SIM.

Solution:

There might be a configuration problem with the

SMI CIMOM

or the

SMI-S provider

. Perform the

following:

• Verify that HP SIM is configured to discover storage systems. See “Configuring HP SIM with storage

systems” or for more information.

• Verify that your SMI-S provider is installed and configured with SSL enabled. See the

HP SIM Installation

and User Guide

for more information about obtaining and installing SMI-S providers.

• Verify that the WBEM SSL port is accessible on the network. On the CMS, open a command window,

and enter telnet providerIPAddress 5989.

• If the port is accessible, a blank line appears, and no error such as Connect failed or

Connection refused appears. Press Control-], and enter quit to disconnect and close Telnet.

• If the port is unreachable and the SMI-S provider is correctly installed and configured, verify that

there is a firewall between the CMS and the system hosting the SMI-S provider. If there is a firewall,

configure it to allow traffic through the port the provider is running on (usually 5989).

• If the CIMOM is installed and listening on a Secure Sockets Layer (SSL) port other than the default port

5989, the new port number must be specified in the config/identification/wbemportlist.xml

file. For example:

648 Troubleshooting