Operation Manual, Troubleshooting

13
TROUBLESHOOTING
The printed image is light and uneven.
The paper is loaded so that printing takes place on the back side of the paper.
→ Some paper types have a front and back side. If the paper is loaded so that
printing takes place on the back side, toner will not adhere well to the paper and
a good image will not be obtained.
The printed image is dirty.
You are using paper that is outside the specified size and weight range.
→ Use copy paper within the specified range.
The paper is outside of the specified size and weight range.
→ Use copy paper within the specified range or try setting the paper type to a type
that is slightly heavier or slightly lighter than normal. (For plain paper, switch
plain paper 1 to plain paper 2 or plain paper 2 to plain paper 1.) Depending on
the paper type, print quality may be improved. For details, contact your dealer or
authorised service representative.
Paper curled or damp.
→ Do not use curled or crimped paper. Replace with dry copy paper. During
periods when the machine is not used for a long time, remove the paper from the
tray and store it in a dark place in a bag to prevent moisture absorption.
► Power and connector positions
(page 4)
You did not set sufficient margins in the paper settings of your application.
→ The top and bottom of the paper may be dirty if the margins are set outside of
the specified print quality area.
→ Set the margins in the software application within the specified print quality area.
Black dots or smudges appear on the printed output.
→ Run fixing cleaning mode. The letter "V" is printed on a sheet of paper and the
fusing unit is cleaned.
The printed image is skewed or it runs
off the paper.
The paper loaded in the tray is not the same size as that specified in the
printer driver.
→ Check if the "Paper Size" options suit the size of the paper loaded in the tray.
If the "Fit To Paper Size" setting is activated, make sure that the paper size
selected from the drop-down list is the same as the size of the loaded paper.
The orientation of document setting is not correct.
→ Click the "Main" tab in the printer driver setup screen, and verify if the "Image
Orientation" option is set to your requirements.
Paper is not loaded properly.
→ Make sure the paper is properly loaded.
You did not correctly specify the margins for the application in use.
→ Check the layout of the document margins and the paper size settings for the
application you are using. Also check if the print settings are specified correctly
to suit the paper size.
I don’t know how to print on special
media (Envelopes, etc.)
For envelopes, use the bypass tray.
Problem Cause and solution