Operation Manual, Troubleshooting

16
TROUBLESHOOTING
FAX PROBLEMS
If you experience a problem with the fax function, first check the following table.
Problem Cause and solution
The machine does not operate.
Is the machine power switch turned on?
→ Turn the power switch ON.
► Power and connector positions
(page 4)
Does the display show an error message?
→ Clear the error as instructed by the message.
Dialling is not possible.
Is the correct dial mode set for your line?
→ Check your line and set the correct dial mode.
► Power and connector positions
(page 4)
Is the telephone line properly connected?
→ Check the connections.
Is the machine in fax mode?
→ Press the [FAX] key ( ) to set the machine to fax mode.
Cannot send a fax.
Does the receiving fax machine have paper?
→ Check with the operator of the receiving machine.
Is the receiving machine ready to receive?
→ Check with the operator of the receiving machine.
Are you using a transmittable original size?
→ Check the transmittable sizes.
Was the original size detected correctly?
→ Check size of the original.
The message "Reading cancelled. Please retry sending operation." appears.
→ If you attempt transmission while the message "Warming-up." appears, the
transmission may not take place correctly. Repeat the transmission.
The transmitted image prints out
blank at the receiving side.
Was the original placed so that the correct side is scanned?
→ Make sure the original is placed so that the correct side is scanned.
If the receiving machine is using thermal paper, was the thermal paper loaded
with the wrong side out?
→ Check with the operator of the receiving machine.
The transmitted image is distorted.
Were line conditions poor due to thunder or another reason?
→ Try the transmission again.
Were the resolution and exposure settings suitable?
→ Check the resolution and exposure settings.
White or black lines appear in the
transmitted image.
Is the document glass or the scanning glass for the document feeder (the
long, narrow glass) dirty?
→ Clean the document glass or the scanning glass for the document feeder.
► Maintenance
(page 7)
Transmission does not take place at
the specified time.
Is the machine's clock set to the correct time?
→ Set the clock to the correct time.