Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
Number of seconds calls of this type spent in the CallRouter queue during
the current half-hour interval.
RouterQueueWaitTimeHalf
Note: This count includes only calls that exited the queue during the
interval. Calls still in the queue at the end of the interval are not counted.
Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
Number of seconds calls of this type spent in the CallRouter queue during
the rolling five-minute interval.
RouterQueueWaitTimeTo5
Note: This count includes only calls that exited the queue during the
interval. Calls still in the queue at the end of the interval are not counted.
Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
Number of seconds calls of this type spent in the CallRouter queue since
midnight.
RouterQueueWaitTimeToday
Note: This count includes only calls that exited the queue during the
interval. Calls still in the queue at the end of the interval are not counted.
Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
117
Chapter 2: All Tables
Call_Type_Real_Time Table