HP Version Control Agent User Guide

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Verify the domain name server (DNS) settings are correct.

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Verify that the proxy server, port, and proxy user authentication settings are correct.

After I use the 'Upload a Support Pack' feature, why are some of the new Support

Packs marked invalid and other files missing, even though the upload appeared

to complete successfully?

Solution: The upload completes after all files have been transferred from the local system to the

VCRM. For performance reasons, transferred files are queued for cataloging as a separate activity

at the VCRM server, meaning that upon completion of the upload, not all of the files will immediately

appear in the catalog, and uploaded Support Packs may be marked as invalid until all files have

been cataloged, usually within a few minutes.

Error problems

My VCRM upgrade is failing with the following error An error (0) occurred

while trying to install the MSXML Parser 3.0.

Solution This error occurs when the component is extracted and installed over a network.

HP recommends that you install the component without extracting over the network. For example,

launch cp00xxx.exe on each system.

Why did the VCA encounter an error while obtaining the software and firmware

inventory?

Solution: The VCA requires the Windows Foundation Agents 5.30 or later. You must install SNMP

and the Windows Foundation Agents. For VCA for Linux, you must install HP Server Management

Application and Agents (hpasm RPM 7.00 or later. To download the agent, go to

http://www.hp.com/servers/swdrivers. You must also ensure that you have configured at least a

read-only community string in the SNMP security settings.

HP SIM problems

After installing HP SIM 4.1, the VCRM is not accessible. There is no link available

by way of SMH, and when I attempt to connect directly by entering

https://VCRMSystem:2381 in the browser, a 404 error code appears.

Solution: The access rights to the \compaq\wbem directory were not set up correctly during the

uninstall of HP SIM 4.0/4.01 followed by the installation of HP SIM 4.1. As a result, the VCRM

does not successfully register with the SMH.

HP recommends the following actions:

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Install HP SIM 4.2.

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Download and install HP Web-enabled System Management Software Security Patch for

Windows 5.94, which is available as SoftPaq SP25771 from

http://h18007.www1.hp.com/support/files/server/us/download/22728.html.

1. Log into the system with administrative privileges.

Troubleshooting