HP Matrix Operating Environment 7.3 Update 1 Installation and Configuration Guide for Provisioning with Virtual Resources

disk-name for clustering. Please verify that the virtual disk was created
using the 'thick' option. Cannot open the disk disk-name or one of the
snapshot disks it depends on. Reason: Thin/TBZ disks cannot be opened
in multiwriter mode. This error may occur when no virtual machine
licenses are available on the target VM Host.
Possible cause
VMware ESX Server 3.5 is the target VM host, which is no longer supported by infrastructure
orchestration.
Suggested action
Update the VM host to a supported version of ESX, or edit the infrastructure orchestration service
and select a different resource pool that contains an ESX VM host with a supported version of ESX.
For a list of supported versions, see HP CloudSystem Matrix Compatibility Chart at http://
www.hp.com/go/matrixcompatibility.
Matrix infrastructure orchestration service creation fails in the VM customization phase
Issue
The service creation failure is due to one of the following issues.
• Service creation fails when a Virtual Machine is created on a Hyper-V host.
• Service creation fails during the customization phase of deploying virtual machines. The
VMware fault fault.CustomizationPending.summary displays in the Insight Control
virtual machine management log files.
• Failure in customizing a Windows Server 2008 virtual machine. VM console displays the
following error message:
Windows could not parse or process the unattend answer file for pass
[specialize]. The settings specified in the answer file cannot be
applied. The error was detected while processing settings for
component [Microsoft-Windows-Shell-Setup].
The computer restarted unexpectedly or encountered an unexpected
error. Windows installation cannot proceed. To install Windows,
click OK to restart the computer, and then restart the installation.
Possible causes
• Linux VMs are not supported by the Matrix Operating Environment.
• The environment is not completely configured.
• The virtual machine used in the Insight Control virtual machine management template was not
powered off properly.
• The vCenter or vSphere is not configured properly for successful customization.
• The incorrect product key was specified for the operating system in the HPIO sysprep file.
• The Hyper-V host is configured with a password that contains | or “ characters.
• Windows sysprep files are not added.
Suggested actions
• Verify that you are provisioning a guest operating system supported by HP CloudSystem
Matrix.
• For VMware ESX VMs, verify the source VM being used to create the template has the VMware
Tools installed and configured. For Linux VM guests, ensure the vmware-config-tools.pl
command was executed after installing the tools.
146 Troubleshooting