HP Matrix Operating Environment 7.3 Update 1 Installation and Configuration Guide for Provisioning with Virtual Resources

Manually cleaning up Clean-me logical servers (virtual)
Issue
Clean-me logical server appears for a virtual server.
Possible causes
An infrastructure orchestration virtual server deployment fails or infrastructure orchestration virtual
server delete service request fails. With these failures, the server blade is moved to the infrastructure
orchestration maintenance pool, and the Matrix OE logical server is renamed with the prefix
Clean-me.
Suggested actions
When infrastructure orchestration deploys a virtual machine, it creates a directory structure into
which the virtual machine is provisioned. The directory that is created follows the pattern: <VMFS
Volume>\<Service Name>\<VM Name>. This folder contains all the folders and files
corresponding to the virtual logical servers. Delete this folder and all its contents.
For ESX:
1. In Matrix OE visualization, select Tools→Logical Servers→Refresh
2. In the Logical Server perspective, verify that the logical server no longer exists. If it exists,
delete it using Delete→Delete Logical Server.
3. Use the vCenter client to browse the ESX server's datastore.
4. Delete the VM, if it exists.
5. Browse to the ESX server’s datastore.
6. Navigate to the directory and delete the offending directory and directory contents.
For Hyper-V:
1. In Matrix OE visualization, select Tools→Logical Servers→Refresh
2. In the Logical Server perspective, verify that the logical server no longer exists. If it exists,
delete it using Delete→Delete Logical Server.
3. Connect to the Hyper-V Hypervisor.
4. Delete the VM from the Hyper-V Manager.
5. Navigate to the directory and delete the offending directory and directory contents.
If HP SA deployment was used to provision the VMs:
1. Remove the ESX and/or Hyper-V VMs using the preceding steps.
2. Connect to the SA Core Server.
3. From the SA devices list (All Managed Servers), select the VMs.
4. Perform a deactivate and a delete.
Matrix infrastructure orchestration users cannot view or receive HP Operations Orchestration emails
Issue 1
Matrix infrastructure orchestration users cannot view HP Operations Orchestration emails due to
an authorization error.
Possible cause 1
SMTP server data was not provided during Matrix infrastructure orchestration installation.
Suggested action 1
1. Open HP Operations Orchestration Studio.
2. In the Navigation tab, expand Configuration→System Properties→HpioSmtpHost.
3. Edit the property value to point to the configured SMTP server in the network.
Issue 2
Matrix infrastructure orchestration users cannot receive HP Operations Orchestration emails. The
following message is shown during deployment:
150 Troubleshooting