Technical References

If no events are being tracked for the call, the call is eventually timed out. The failed call is
marked as a Forced Closed call in the ICM Service and Route tables.
In IPCC Enterprise, generally indicates that Call Manager PG terminated the call because
it had exceeded the time allowed for this state. (The default is 1 hour in the NULL state when
agent has been removed, and 8 hours in the connected state. The value is configurable.)
•
28 = Blind Transfer
In the ICM, a transfer scenario involves a primary call and a secondary call. If the secondary
call is transferred to a queue or another non-connected device, then the primary call (the one
being transferred) is set to Blind Transfer.
In IPCC Enterprise (Call Manager PG), this indicates that the call was transferred before
the destination answered. For ICM (VRU PG), this indicates that the IVR indicated the call
was successfully redirected.
•
29 = Announced Transfer
In ICM and IPCC Enterprise, a transfer scenario involves a primary call and a secondary
call. If the secondary call is connected to another answering device, or is put on hold at the
device, then the primary call (the call being transferred) is marked as Announced Transfer.
•
30 = Conferenced
In ICM and IPCC Enterprise, the call was terminated (dropped out of the conference).
Conference time is tracked in the ICM software’s Skill Group tables for the skill group that
initiated the conference.
•
31 = Duplicate Transfer
Supported only on the Siemens HICOM 300E PIM. The call was diverted or transferred
off-switch or to an unmonitored device.
Does not apply to IPCC Enterprise.
•
32 = Unmonitored Device
Not currently used.
•
33 = Answering Machine
In ICM, this indicates the call was answered by an answering machine. Does not apply to
IPCC Enterprise.
In Outbound Option, indicates the call was picked up by an answering machine.
•
34 = Network Blind Transfer
In ICM, indicates the call was transferred by the network to a different peripheral. Does not
apply to IPCC Enterprise unless there is an ISN installation.
•
35 = Task Abandoned in Router
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
496
Chapter 4: Field Values
Termination Call Detail: Call Disposition and CallDispositionFlag Fields