Technical References

Not currently used.
•
45 = Application Invalid MRD ID
Not currently used.
•
46 = Application Invalid Dialog ID
Not currently used.
•
47 = Application Duplicate Dialogue ID
Not currently used.
•
48 = Application Invalid Invoke ID
Not currently used.
•
49 = Application Invalid Script Selector
Not currently used.
•
50 = Application Terminate Dialogue
Not currently used.
•
51 = Task Ended During Application Init
The application instance notified the ICM software that a task that existed prior to the loss
of connection was not initialized by the application once connection was restored.
•
52 = Called Party Disconnected.
Not currently supported.
•
53 = Partial call
This code simplifies the process of distinguishing interim from final TCD records at reporting
or extract time.
Records that contain this CallDisposition code are considered interim records.
OPC will be changed to set a new “PartialCall” EventCause when it receives a
GEO_NewTransaction_Ind message from any PIM, and OPC’s EventCauseToDisposition()
needs to translate that EventCause to the new “PartialCall” CallDisposition.
•
54 = Drop Network Consult
A Network Consult was established, and the agent then reconnected.
•
55 = Network Consult Transfer
The Network Consult was established, and then the transfer was completed.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
498
Chapter 4: Field Values
Termination Call Detail: Call Disposition and CallDispositionFlag Fields