Technical References

The NewTask dialogue associated with the task was terminated before the Router could send
a DoThisWithTask message to the application instance that issued the NewTask.
•
36 = Task Abandoned Before Offered
A task is abandoned before offered if the Start Task Timeout period for the task's "pre-call"
message expired before the Agent PG received a Start or Offer Task message for the task.
•
37 = Task Abandoned While Offered
This disposition is only defined for multi-session chat tasks. A task is given this disposition
if an agent who is working on one chat session is assigned another chat session, and the
customer involved in the new chat session hangs up before the agent begins chatting with
him.
•
38 = Normal End Task
The task was handled by an agent.
Only applies to non-voice tasks.
•
39 = Can't Obtain Task ID
When an application sends the ICM software an Offer Application Task or Start Application
Task request, it waits for the ICM to send a response containing that Task ID that ICM has
assigned to the task. If OPC is unable to obtain a task ID from the Router (because the Router
is down, or the network connection between OPC and the Router is down), OPC will terminate
the task with disposition 39 "Can't Obtain Task ID".
•
40 = Agent Logged Out During Task
The agent logged out of an MRD without terminating the task.
Not currently used.
•
41 = Maximum Task Lifetime Exceeded
The ICM software did not receive an End Task message for this task within the maximum
task lifetime of the MRD with which the task is associated.
•
42 = Application Path Went Down
The Task Life timed out while the ICM software was attempting to communicate with the
application instance associated with the task. (This might have occurred either because the
application instance was down, or the network connection between ICM and the application
instance was down.)
•
43 = ICM Routing Complete
Not currently used.
•
44 = ICM Routing Disabled
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Termination Call Detail: Call Disposition and CallDispositionFlag Fields