Setting Up Desktop and Application Pools in View

n
The ports for JMS, RDP, or AJP13 communication being blocked by firewall rules.
n
The failure of the JMS router on the View Connection Server host.
Solution
n
At a command prompt on the machine, type the nslookup command.
nslookup CS_FQDN
CS_FQDN is the fully qualified domain name (FQDN) of the View Connection Server host. If the
command fails to return the IP address of the View Connection Server host, apply general network
troubleshooting techniques to correct the DNS configuration.
n
At a command prompt on the machine, verify that TCP port 4001, which View Agent uses to establish
JMS communication with the View Connection Server host, is working by typing the telnet command.
telnet CS_FQDN 4001
If the telnet connection is established, network connectivity for JMS is working.
n
If a security server is deployed in the DMZ, verify that exception rules are configured in the inner
firewall to allow RDP connectivity between the security server and virtual machines on TCP port 3389.
n
If secure connections are bypassed, verify that the firewall rules allow a client to establish either a direct
RDP connection to the virtual machine on TCP port 3389, or a direct PCoIP connection to the virtual
machine on TCP port 4172 and UDP port 4172.
n
Verify that exception rules are configured in the inner firewall to allow connections between each
Security Server and its associated View Connection Server host on TCP port 4001 (JMS) and TCP port
8009 (AJP13).
Connection Problems Due to Incorrect Assignment of IP Addresses to Cloned
Machines
You might not be able to connect to cloned machines if they have static IP addresses.
Problem
You cannot use Horizon Client to connect to cloned machines.
Cause
Cloned machines are incorrectly configured to use a static IP address instead of using DHCP to obtain their
IP addresses.
Solution
1 Verify that the template for a desktop pool on vCenter Server is configured to use DHCP to assign IP
addresses to machines.
2 In the vSphere Web Client, clone one virtual machine manually from the desktop pool and verify that it
obtains its IP address from DHCP correctly.
Troubleshooting USB Redirection Problems
Various problems can arise with USB redirection in Horizon Client.
Problem
USB redirection in Horizon Client fails to make local devices available on the remote desktop, or some
devices do not appear to be available for redirection in Horizon Client.
Chapter 18 Troubleshooting Machines and Desktop Pools
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