Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
includes the time spent from the call being initiated to the time the agent
begins after-call work for the call. It is based on TalkTime. It therefore
includes the HoldTime associated with the call. PreviewCallsTalkTime
is updated in the database when the after-call work time associated with
the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total talk time, in seconds, for outbound Preview calls handled by
agents for this service that ended since midnight. This value includes
PreviewCallsTalkTimeToday
the time spent from the call being initiated to the time the agent begins
after-call work for the call. It is based on TalkTime. It therefore includes
the HoldTime associated with the call. PreviewCallsTalkTime is updated
in the database when the after-call work time aDBINTssociated with
the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for outbound Preview calls handled by
this service that ended during the current half-hour DBINTerval. Handle
PreviewCallsTimeHalf
time includes WorkTime, TalkTime, and HoldTime. The
PreviewCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for outbound Preview calls handled by
the service that ended during the rolling five-minute DBINTerval.
PreviewCallsTimeTo5
Handle time includes WorkTime, TalkTime, and HoldTime, all of which
are taken from the Termination_Call_Detail records. The
PreviewCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULLDBINT
Total handle time, in seconds, for outbound Preview calls handled by
agents for this service that ended since midnight. Handle time includes
PreviewCallsTimeToday
WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value
includes the time spent from the call being initiated to the time the agent
completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any)
has completed.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
358
Chapter 2: All Tables
Service_Real_Time Table