Technical References

A Logical Interface Controller (page 230) is either a Peripheral Gateway (PG) or a Network
Interface Controller (NIC) .
Each logical interface controller maps to a Physical Interface Controller (page 265). If NICs are
duplexed, each NIC in the duplexed pair maps to a separate Physical Interface Controller. A
duplexed pair of PGs share a single Physical Interface Controller.
A Routing Client (page 297)T, MCI, or Sprint) or a switch within a private network. If a logical
interface controller is a NIC, it has one or more associated routing clients. If a logical interface
controller is a PG, it may have one or more associated routing clients (if peripherals managed
by the PG support Post-Routing)
Each routing client may have one or more associated Dial Number Plans (page 160).
A Peripheral (page 250) is an ACD, PBX, or VRU . Each peripheral is associated with a Peripheral
Gateway.
Trunks
Each peripheral has one or more Trunk Groups. (page 420) The public telephone network may
group trunks differently, so each PG may have one or more Network Trunk Groups (page 239).
Each Trunk Group contains one or more Trunks (page 419). Each trunk belongs to one trunk
group.
Statistics
At Five-Minute intervals status information is produced for each Routing Client (page 299).
Statistics are produced for each Trunk Group in Real-Time (page 424), at Five-Minute (page
421) intervals, and every Half-hour (page 422). Statistics are also produced for each Network
Trunk Group in Real-Time (page 242) and at Half-hour (page 240)intervals.
Each Peripheral can have a Default Route (page 253) that is used to account for calls at the
peripheral that are not associated with any other route.
Real-time statistics are generated for each Peripheral (page 257).
For some peripheral types, you must specify what entities to collect data for by including them
in the Peripheral Monitor (page 256) table.
Multiple PIM Types
The ICM PG can support multiple device types (for example, ACDs and VRUs). Each device
type requires a separate Peripheral Interface Manager (PIM). In cases where ACD and VRU
PIMs are controlled by the same PG, you must specify how VRU ports (page 437) map to ACD
ports or trunks.
Service Level Threshold
The Service Level Threshold (page 346) table contains information on how the ICM software
calculates the service level. Each row defines the service level threshold default values for a
particular Peripheral-Media Routing Domain pair.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
505
Chapter 5: Database Rules
Device Tables - Database Rules