Technical References

For each DNIS value, Galaxy DNIS (page 189) records are generated.
For each defined transaction code, Galaxy Transaction Code (page 203) records are generated.
For each alarm message output by the Calls or Reports processor, a Galaxy Alarm (page 187)
record is generated.
Media Routing Tables - Database Rules
To see an illustration and a list of of the Media Routing tables, click here (page 446).
The Applications Instance (page 66) table contains configuration data about external application
instances. The data in this table enables the ICM software to identify application instances and
grant them access to the Configuration Management Service (CMS).
The Application Path (page 67) table defines a path from a registered application instances to
a CTI Server. Applications need an interface to CTI Server in order to report logins, agent states,
and task messages to the ICM software.
The Application Path Real Time (page 69) table provides real-time status and connection data
for application paths.
The Application Path Member (page 68) table defines the Media Routing Domains (MRDs)
that use a particular application path.
A Media Class is a combination or single instance of physical media that are to be treated as a
single concept by ICM/IPCC software.
The Media Class (page 233) table defines a type of media class. This table is populated initially
with default media classes.
A Media Routing Domain (MRD) is a collection of skill groups and services that are associated
with a common communication medium.
The Media Routing Domain (page 234) table describes a single implementation of a media class.
For example, a media class such as Cisco single-session chat might have one or more Media
Routing Domains (MRDs) defined. These MRDs would all be of the same media class. However,
they might be on different servers or handle slightly different types of requests.
Route Tables - Database Rules
To see an illustration and a list of all tables in the Route category, click here (page 447).
ICM/IPCC selects a Route (page 277) for each call. The route specifies a service for the call and
a skill target to handle the call. A skill target is a service, skill group, agent, or translation route.
The Network Target (page 238) specifies a destination for a call. A network target can be an
Announcement (page 57), a Peripheral Target (page 261), a Device Target (page 155), or a
Scheduled Target (page 315). A peripheral target is a trunk group on which to deliver the call
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 5: Database Rules
Media Routing Tables - Database Rules