NOTEBOOK REFERENCEGUIDE ®
Contents Chapter 1: About This Reference. . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Gateway model and serial number . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3 For more information . . . . . . . . . . . . . . . .
Contents Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Turning your wireless radio on or off . . . . . . . . . . . . . . . . . 34 IEEE 802.11 wireless network radio . . . . . . . . . . . . . . . . 34 Chapter 4: Using Drives and Accessories . . . . . 35 Using the CD or DVD drive . . . . . . . . . . . . .
www.gateway.com Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Radio frequency wireless connections . . . . . . . . . . . . . . . . . 59 Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Power . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER1 About This Reference • • • • • About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 1
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see the online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive.
www.gateway.com Gateway contact information Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.
CHAPTER 1: About This Reference 4
CHAPTER2 Checking Out Your Notebook • • • • • • Front Left Right Back Bottom Keyboard area 5
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Microphone Headphone Power Battery jack jack indicator charge indicator Component Icon Speaker Description LCD panel release latch Press to open the LCD panel. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack.
www.gateway.com Left Ventilation fan Component Icon USB ports Express Card Memory card slot reader Description Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.
CHAPTER 2: Checking Out Your Notebook Right CD or DVD drive Component Icon Ethernet Modem jack jack Monitor port Description CD or DVD drive Insert CDs or DVDs into this drive. For more information, see “Using the CD or DVD drive” on page 36. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types” on page 36. Ethernet jack Plug an Ethernet network cable into this jack.
www.gateway.com Back Power connector Component Kensington lock slot Icon Description Power connector Plug the AC adapter cable into this connector. Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot.
CHAPTER 2: Checking Out Your Notebook Bottom Hard drive bay Memory bay Customer care/ system label Battery latch Battery lock Battery Component Icon Description Battery lock Slide to unlock the battery. For more information, see “Changing batteries” on page 49. Customer Care label Includes the Customer Care contact information. For more information, see “Gateway contact information” on page 3. Memory bay Install a memory module into this bay.
www.gateway.com Keyboard area Power button Keyboard Touchpad Status indicators Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page 25. Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button mode, see “Changing advanced settings” on page 55.
CHAPTER 2: Checking Out Your Notebook 12
CHAPTER3 Setting Up and Getting Started • • • • • • • • • • • • • Working safely and comfortably Connecting the AC adapter Connecting the dial-up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting (rebooting) your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting brightness Adjusting the volume Turning your wireless radio on or off 13
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called “laptops,” do not use your notebook while it rests on your unprotected lap.
www.gateway.com Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk. • Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad.
CHAPTER 3: Setting Up and Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside.
www.gateway.com 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: a Unplug the adapter from your notebook, then plug it back in. b Press FN+F1 to toggle the status lights on and off.
CHAPTER 3: Setting Up and Getting Started Warning High voltages can enter your notebook through both the power cord and the modem connection. To protect your notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.
www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. To start your notebook: 1 Press the latch on the front of your notebook, then lift the LCD panel.
www.gateway.com 5 To open your notebook’s main menu, click (Start). From that menu, you can run programs and search for files. For more information on using your notebook’s menus, see “Using Windows” and “Customizing Windows” in the online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes.
CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. • Click To turn off your notebook: (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off.
www.gateway.com To restart your notebook: (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. • Click Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds.
CHAPTER 3: Setting Up and Getting Started Indicator Icon Description Wireless network (optional) ■ Caps lock ■ ■ A Num lock ■ ■ 1 Scroll lock ■ ■ ■ Hard drive ■ ■ LED on - Wireless IEEE 802.11 radio is turned on. LED off - Wireless IEEE 802.11 radio is turned off. LED on - Caps lock is turned on. LED off - Caps lock is turned off. LED on - Numeric keypad is turned on. LED off - Numeric keypad is turned off. LED on - Scroll lock is turned on. LED off - Scroll lock is turned off.
www.gateway.com Indicator Icon Num lock ■ 1 Disc drive Description ■ ■ ■ Hard drive ■ ■ LED on - Numeric keypad is turned on. LED off - Numeric keypad is turned off. LED on - Drive is in use. LED off - Drive is not in use. LED blinking - Hard drive is in use. LED off - Hard drive is not in use. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard.
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press FN+ 1 to turn on the numeric keypad. Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help.
www.gateway.com System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. For more information, see “Using the status indicators” on page 23. Turn the optional IEEE 802.11 wireless network radio on or off. For more information, see “Wireless Networking” in the online User Guide.
CHAPTER 3: Setting Up and Getting Started Press and hold FN, then press this system key... To... Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page 32. Increase volume. For more information, see “Adjusting the volume” on page 32. Decrease volume. For more information, see “Adjusting the volume” on page 32.
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects.
CHAPTER 3: Setting Up and Getting Started Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings” in the online User Guide. Tip You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.
www.gateway.com To... Do this... Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.
CHAPTER 3: Setting Up and Getting Started Adjusting the volume Tip For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in the online User Guide. You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard.
www.gateway.com 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it.
CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 communication devices are examples of devices that provide wireless communication.
CHAPTER4 Using Drives and Accessories • • • • • Using the CD or DVD drive Using the memory card reader Adding and removing an Express Card Installing a printer or other peripheral device Viewing the display on a projector or monitor • Ordering accessories 35
CHAPTER 4: Using Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... 36 This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
www.gateway.com If your drive has this logo... This is your drive type... Use your drive for... Multi-format double layer DVD±RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, DVD+RW, or double layer DVD+R or DVD-R discs.
CHAPTER 4: Using Drives and Accessories Important When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Tip For information about cleaning a CD or DVD, see “Cleaning CDs or DVDs” on page 66. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open.
www.gateway.com Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: 1 Push the memory card into the notebook.
CHAPTER 4: Using Drives and Accessories Adding and removing an Express Card Your notebook has a Express Card slot. This slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert an Express Card while your notebook is running. If your Express Card does not work after hot-swapping, see the Express Card manufacturer’s documentation for further information.
www.gateway.com Installing a printer or other peripheral device Your notebook has a three USB ports for connecting peripheral devices such as printers, scanners, and digital cameras to your notebook. Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port.
CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time as you face your audience. To use a projector or external monitor: 1 Turn off your notebook.
www.gateway.com b Click (Change display settings). The Display Settings dialog box opens. c Click monitor 2. d Adjust properties such as Resolution or Colors if necessary. e To use the external monitor or projector as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
CHAPTER 4: Using Drives and Accessories Tip For more information about the Windows Mobility Center, see “Customizing Windows” in the online User Guide. b Click (Change presentation settings). The Presentation Settings dialog box opens. c Adjust properties such as Turn off screen saver and Set the volume to if necessary. d Click OK. e Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off to return to your standard notebook settings.
www.gateway.com Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
CHAPTER 4: Using Drives and Accessories USB flash drive Use a USB flash drive for storing files or transferring files to another computer.
CHAPTER5 Managing Power • • • • • Monitoring the battery charge Recharging the battery Recalibrating the battery Extending battery life Changing notebook power settings 47
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
www.gateway.com Changing batteries Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of the used battery promptly. Keep away from children.
CHAPTER 5: Managing Power 6 Slide the battery out of the notebook. 7 Slide a battery into the notebook until it snaps into place. 8 Slide the battery lock to the locked position. 9 Turn your notebook over. 10 Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again.
www.gateway.com Extending battery life Conserving battery power To conserve power while using the battery to power your notebook: • Dim the display as low as is comfortable. • Remove Express Cards when you do not need them. Many Express Cards use a small amount of power while inserted, even if they are not being used. • Select the Power saver power plan to get maximum power savings. Tip For more information about using power plans, see “Changing notebook power settings” on page 53.
CHAPTER 5: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. • If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
www.gateway.com Using power saving modes Always save your work before using Sleep mode. In Sleep mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...
CHAPTER 5: Managing Power Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices performance in order to extend battery life. Use this plan if you will be away from AC power outlets for an extended period of time. Your programs may run slower than you are accustomed to under the other two power plans.
www.gateway.com Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 1 Click 2 Click (Change power settings). The Select a power plan window opens.
CHAPTER 5: Managing Power 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER.
CHAPTER6 Traveling with Your Notebook • • • • • • • • Packing your notebook Traveling by air Dial-up modem Radio frequency wireless connections Files Security Power Additional tips 57
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage. Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage.
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 105 for general wireless regulatory guidelines. • Every country has different restrictions on the use of • wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.
CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your notebook so you can attach • • • a cable lock and leave your notebook in your hotel room while you are away. Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the X-ray machine in security checkpoints.
www.gateway.com Important You must enter the User Password each time you turn on your notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your notebook was put in Sleep mode. 4 Highlight Password on boot, then press ENTER. 5 Highlight Enabled, then press ENTER. 6 Open the Exit menu, highlight Exit Saving Changes, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in Step 3.
CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card • company to learn about emergency travel assistance if your notebook is lost or damaged. Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center.
CHAPTER7 Maintaining Your Notebook • • • • Caring for your notebook Cleaning your notebook Cleaning CDs or DVDs System recovery options 63
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
www.gateway.com Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook.
CHAPTER 7: Maintaining Your Notebook If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty.
www.gateway.com • If you can still run Windows, see “Recovering using Microsoft System Restore” on page 67. • If you cannot run Windows, see “Recovering using the Windows DVD” on page 68 Recovering specific files and software You can perform a partial recovery by recovering specific files, such as device drivers and most pre-installed software. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.
CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A message asks if you want to continue. 4 Click Yes. Your system is restored using the restore point you specified.
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 69
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important Before installing or replacing components, you should read and understand the information in this section.
www.gateway.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot. Memory bay To add or replace memory modules: 1 Follow the guidelines under “Preventing static electricity discharge” on page 70.
CHAPTER 8: Upgrading Your Notebook 6 Loosen the memory bay cover screw (this screw cannot be removed). Screw 7 Lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the screw.
www.gateway.com 8 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 9 Pull the memory module out of the slot. 10 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
CHAPTER 8: Upgrading Your Notebook Replacing the hard drive kit Tools You need a small Phillips screwdriver to replace the hard drive kit. If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive bay To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering specific files and software” on page 67.
www.gateway.com 8 Remove the two hard drive screws, then slide the old hard drive out of the notebook. Screw Screw 9 If the replacement drive already has the hard drive bracket attached, go to Step 14. -ORIf you need to transfer the hard drive bracket from the old hard drive to the new hard drive, go to Step 10. 10 Remove the four screws that secure the hard drive to the hard drive bracket.
CHAPTER 8: Upgrading Your Notebook 11 Remove the bracket from the old drive. 12 Place the new drive, label side up, onto the bracket so the screw holes line up. 13 Replace the screws that secure the bracket to the drive. 14 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. 15 Insert the battery, then turn your notebook over.
CHAPTER9 Troubleshooting • • • • Safety guidelines First steps Troubleshooting Telephone support 77
CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 70.
www.gateway.com • Try turning the notebook on with the notebook plugged • in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down • • the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.
CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. • Try a different diskette.
www.gateway.com The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Adjusting the screen resolution” in the online User Guide. The text on the display is dim or difficult to read • Adjust the brightness using the system keys or Windows Mobility Center. Tip For more information about adjusting the brightness, see “System key combinations” on page 27. • Change the display settings.
CHAPTER 9: Troubleshooting DVD drives Your notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 36. • Try a different disc.
www.gateway.com • Your notebook may be experiencing some temporary • memory problems. Shut down and restart your notebook. Reinstall the audio device drivers. For more information, see “Recovering specific files and software” on page 67. A DVD movie will not play • Make sure that the label or side you want to play is facing up, then try again. • Make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 36. • Shut down and restart your notebook. • Clean the DVD.
CHAPTER 9: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in the online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER.
www.gateway.com The hard drive cannot be accessed, or you see a “General failure reading drive C” error message • If a diskette is in an external diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. Tip For more information about removing your hard drive, see “Replacing the hard drive kit” on page 74.
CHAPTER 9: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser.
www.gateway.com Tip For more information about using your keyboard, see “Using the keyboard” on page 25. An external keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works.
CHAPTER 9: Troubleshooting • Type of connection used—You can connect the Media • Center computer video output to a TV. However, the connection type has an affect on the video quality. The Media Center has a VGA video output. If your TV includes a VGA port, connect the VGA cable from the Media Center computer’s VGA (monitor) port to the TV’s VGA In port for the best quality. Many TVs do not have a VGA port.
www.gateway.com • Type of TV (interlaced or progressive scan) Many TVs use interlaced video. Interlaced video displays a video frame with two passes of alternating scan lines. The TV screen first displays the video image odd lines one at a time, sequentially from top to bottom, then it fills in the other half of the video image with the even lines.
CHAPTER 9: Troubleshooting You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD). The non-Media Center computer must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.
www.gateway.com Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. Tip For the location of your network jack, see “Right” on page 8. • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.
CHAPTER 9: Troubleshooting 4 Click the Dialing Rules tab. 5 Click the location from which you are dialing, then click Edit. The Edit Location dialog box opens. 6 Make sure that all settings are correct. • Disconnect any answering machine, fax machine, or • printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
www.gateway.com Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.
CHAPTER 9: Troubleshooting 7 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support.
www.gateway.com Mouse See also “Touchpad” on page 102. The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface.
CHAPTER 9: Troubleshooting • Make sure that all computers are using the same Subnet Mask. • If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.
www.gateway.com Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information. Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete.
CHAPTER 9: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.
www.gateway.com You cannot connect to your network • If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
CHAPTER 9: Troubleshooting Your notebook is not working on battery power • Check the power management settings. Tip For more information about using power management settings, see “Changing notebook power settings” on page 53. • Make sure that the battery is installed correctly. Tip For instructions on inserting your battery, see “Changing batteries” on page 49. • Make sure that the battery is fully recharged. Tip For more information about recharging the battery, see “Recharging the battery” on page 48.
www.gateway.com • Check the port and cable for bent or broken pins. • If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Printers. 4 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver.
CHAPTER 9: Troubleshooting Sound Help For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER. You are not getting sound from the built-in speakers • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook is turned up. Tip For more information about using your volume control, see “Adjusting the volume” on page 32.
www.gateway.com The pointer moves unexpectedly • Clean the touchpad with a damp cloth (water only) and wipe it dry. • Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see “Changing touchpad settings” in the online User Guide. Video The projector or external monitor is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly.
CHAPTER 9: Troubleshooting • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician.
APPENDIXA Legal Information • • • • Important safety information Regulatory compliance statements Environmental information Notices 105
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
www.gateway.com • • When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the notebook. Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed.
APPENDIX A: Legal Information Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements.
www.gateway.com The FCC has set a general guideline of 8 inches (20 cm) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Hg Warning The lamp in this display contains mercury. Do not put in trash.
www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.
APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
www.gateway.com Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825.
APPENDIX A: Legal Information Notices Copyright © 2007 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC adapter connecting 16 connector 9 international adapters 52 accessories purchasing 45 safety precautions 107 acoustic handset coupler 58 airplane power adapters 45 application key 26 arrow keys 26 audio adjusting volume 28, 32 back button 27 headphone jack 6 microphone jack 6 muting 28, 32 next button 28 pause button 27 play button 27 stop button 27 troubleshooting 102 volume down button 28 volume up button 28 audio CD cleaning 66 inserting 37 automobile power adapter 52 automobile power adapters
Index inserting 37 CD drive See DVD drive cellular phone memory cards 38 Certificate of Authenticity 3 cleaning audio CD 66 case 65 CD 66 DVD 66 keyboard 65 LCD panel 66 notebook exterior 65 screen 66 clicking 30 closing unresponsive program keyboard 7 microphone 6 modem (dial-up) 8, 18 monitor (VGA) 8, 42 mouse 7 network 8, 19 power 9, 16 printer 7 projector 42 scanner 7 speaker 6 USB 7, 41 VGA 8, 42 copyright notice 114 D default printer 100 dialing codes 58 22 dial-up modem 8, 18 connecting digital c
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Index printer 41 scanner 41 Internet troubleshooting 85, 92 J jacks See connections K Kensington cable lock 60 lock slot 9 key combinations 27 keyboard buttons 25 cleaning 65 connecting 25 features 25 locating 11 troubleshooting 86 USB port 7 keys application 26 arrow 26 brightness 28 directional 26 Fn 26, 27 function 26 Hybrid Sleep 27 LCD brightness 28 LCD/CRT 27 navigation 26 numeric keypad 26 Sleep 27 system 26 system key combinations 27 toggle display 27 Windows 26 L labels Microsoft Certificate o
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Index automobile 45 printer default 100 inkjet 45 installing 41 laser 45 troubleshooting 100 USB port 7 programs closing unresponsive 22 opening 30 projector adding 42 color quality 43 port 8 screen resolution 43 using 27 R radio approval authorities 59 radio frequency wireless connections 59 RAM See memory rebooting notebook 22 recalibrating battery 50 recharging battery 48 replacing See installing resetting notebook 22 restarting notebook 22 right-clicking 31 S safety avoiding repetitive strain 15 car
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Index U upgrading 69 USB port 7, 41 user password 60 V VGA port 8, 42 video monitor port 8 projector port 8 troubleshooting 103 VGA port 8 video camera connecting 41 volume adjusting 28, 32 adjusting modem 94 controls 32 muting 28, 32 system keys 28 troubleshooting 102 W waking up notebook 21 Windows key 26 Product Key Code 3 wired Ethernet troubleshooting 95 wireless Ethernet using while traveling 59 wireless network button 27 turning off 34 turning on 34 working safely 14 122
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